Office of the Ombudsman
Fair - Impartial - Confidential
Giving Voice to your concerns...
We... were created by House Bill 269 to serve as an independent mechanism for parents and the community to communicate education-related concerns to the teachers, principals, staff and administrators of the Cleveland Metropolitan School District.
We... handle complaints, clarify school policies, and mediate parent, student, and, at times, community disputes with the district’s staff or administration not resolved at the building level.
In a courteous, informal manner, The Ombudsman office assists in the resolution of education-related problems and concerns of residents in consultation with other key District departments. Occasionally cases will be referred to an appropriate outside community agency. Everything we do is for the success of Cleveland’s students.
Ron Kisner, Senior Specialist
Carmen Colon, Ombudsman
Ombudsman Helpful Numbers:
CMSD Directory: 216-574-8000
Attendance Office: 216-592-7229
Family & Community Engagement (F.A.C.E.): 216-858-0117
Health Services: 216-334-2092
Hearings and Appeals: 216-523-8480
Project ACT (Homeless Children and Youth): 216-592-7405
Psychological Services: 216-523-8498
Safety and Security: 216-574-8552
Special Education: 216-574-7195
Student Assignments: 216-523-7955
College Now Greater Cleveland: 216-241-5587